Shipping, Returns & Warranty

Shipping

Standard shipping is free in the continental US (lower 48) — it's baked into our prices. A tracker ships bare (device and factory config, no SIM) unless you add the Fleet SIM to your cart. With the SIM, the unit ships provisioned: SIM activated, configured to report to your server, and bench-tested before the box is sealed, so what arrives is ready to work, not ready to configure. The SIM is $50 and covers activation plus the first 3 months of data; after that it is $8 per device per month (150 MB included), or put in your own SIM at no charge.

Alaska, Hawaii, and international (Canada, Mexico, Guam, and elsewhere) — and expedited shipping anywhere — are quoted per order. Use the "get a quote" option in the cart: your basket comes to us with no charge taken, and we reply with a shipping quote and a payment link.

Returns — 45 days, no restocking fee

Return anything within 45 days of delivery for a full refund of the product price, provided it's unused, uninstalled, and in its original packaging. There is no restocking fee.

• You cover return shipping — unless the item is defective or we shipped the wrong thing, in which case we send a prepaid label.
• Once a SIM or Fleet Core service year has been activated, the service portion is non-refundable; the hardware still follows the normal policy.
• To start a return, email 411@eqg.ooo with your order details.

Warranty — 24 months, we handle the whole thing

Hardware carries a 24-month manufacturer warranty (batteries excluded). As an authorized dealer, EQG is your single point of contact: you deal with us, we deal with the manufacturer — you'll never be told to "contact Teltonika."

• Not covered: physical damage, water ingress beyond the device's rating, wiring outside spec, or unauthorized firmware modifications.
• Suspected dead on arrival? Email 411@eqg.ooo — DOA cases are handled individually and fast.

Questions

The chat in the corner answers policy and product questions instantly, and can hand you to a human any time. Or email 411@eqg.ooo.